cashph Privacy Policy – How Is Your Personal Data Collected and Protected?

When you register an account on cashph, we collect the personal information needed to verify your identity, process payments, and maintain your account in accordance with Philippine regulations. This includes your full legal name, date of birth, residential address in the Philippines, a valid government-issued ID number, your mobile number, and your email address. If you use GCash or Maya to deposit or withdraw funds, we collect the transaction reference data required to complete those payments securely. We also gather technical data during your use of the platform, including your device type, operating system version, IP address, browser or app session data, and the pages or games you interact with. This technical data helps us deliver a stable, personalised experience on our mobile app and website, and allows us to detect and prevent fraudulent or irregular activity. Cashph does not collect more information than is necessary for the purposes described in this policy, and we do not collect sensitive personal information such as biometric data unless required by a specific regulatory process. If you contact our support team, records of that communication — including your query and our response — may be retained for quality assurance and compliance purposes.

The personal information we collect is used to operate your cashph account, process deposits and withdrawals, verify your age and identity as required under Philippine gaming regulations, and deliver the platform features you have signed up for. We also use your data to send you service-related communications such as account confirmations, payment receipts, security alerts, and responsible gaming notifications — these messages are part of the service and cannot be opted out of while your account is active. With your separate consent, we may also send you promotional messages about rewards, bonuses, or new platform features; you can withdraw this consent at any time through your account settings. Your personal data is accessible internally only to cashph staff and systems that have a legitimate operational need — for example, our customer support team, payment processing systems, and compliance officers. We do not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — those providers are bound by data processing agreements that restrict how they may use your information and require them to maintain appropriate security standards. All third-party partners used by cashph are assessed for compliance with Philippine data privacy requirements before being engaged.

cashph retains your personal information for as long as your account remains active and for a further period as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure to satisfy anti-money laundering and gaming compliance record-keeping requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. As a registered player in the Philippines, you have the right to request access to the personal data we hold about you, to correct any inaccurate information, and to request deletion of your data where no legal obligation requires us to retain it. You may also object to specific uses of your data or request that we restrict processing while a dispute is being investigated. To exercise any of these rights, please contact our support team via the email address listed in the footer of this page; we will respond within the timeframe required under the Philippine Data Privacy Act of 2012 and its implementing rules. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will process them without undue delay or unnecessary barriers.

cashph applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using Transport Layer Security (TLS), and stored account data is protected using encryption at rest. Access to production systems containing player data is restricted to authorised personnel only and is subject to multi-factor authentication and role-based access controls. We conduct regular internal security reviews and work with external specialists to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that is likely to cause harm to your rights and interests, cashph will notify affected players and the National Privacy Commission within the timeframe required by Philippine law. You also play an important role in keeping your account secure — always use a strong, unique password, never share your login credentials, and contact support immediately if you suspect any unauthorised access to your account. For more guidance on keeping your account safe, visit our FAQ page where common security questions are answered in detail.

Yes, the cashph website and mobile app use cookies and similar technologies to support essential platform functions, improve your experience, and analyse how our services are used. Essential cookies are required for the platform to function correctly — for example, maintaining your login session and remembering your language or display preferences — and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand aggregate patterns in how players navigate the platform, which allows us to improve the user interface and identify areas where players may be experiencing difficulty. We do not use advertising or retargeting cookies that track your activity across other websites or share your browsing behaviour with ad networks. You can review and manage your cookie preferences through your device or browser settings, although disabling essential cookies may impact the functionality of the cashph platform. Our cookie practices are reviewed periodically to ensure they remain proportionate and consistent with applicable Philippine privacy regulations. If you have questions about how specific cookies are used on the platform, our FAQ page provides additional detail.